CUSTOMER INFORMATION

Refund enquiries

Commercial terms for an order are confirmed in its quotation or invoice. For a question about your circumstances, contact Westwood.

Request a review

For a cancellation, duplicate payment or other refund question, contact Westwood with the invoice reference, payment date and a description of the issue. Never include your full card number or CVV.

Order and payment review

Refund eligibility, amount and method must be confirmed against the agreed order terms and payment record. A form submission is a request for review, not confirmation that a refund has been approved.

Pending or unclear payments

If your payment is processing or under review, do not make another payment to try to resolve it. Keep the invoice reference and request assistance.

Processing

Refunds are not automatically issued by this website. Any approved refund requires provider processing, and its timing must be confirmed for the payment concerned.